AI ACT GUIDE
Updated 9 September 2026 · 6 min read
AI chatbot notice: a copy-ready template
The notice to show when the chat opens, with a practical mobile check.
A useful minimum is a clear sentence shown when the conversation starts: “You are chatting with an automated assistant.” Do not hide the information in your terms.
Keep the notice readable on mobile, in the page language, and away from the chat launcher. A tiny “AI” badge or a vendor privacy link is not the same as a clear sentence.
After installation, run a scan again and keep the date. The visible notice, tool name and load log make a practical record; they are not legal certification.
The path, in order
- 1
Scan the homepage
Paste the URL. In under a minute you see whether a known chatbot is present, and whether a notice is visible. With no chatbot there is no /100 score.
- 2
Show the notice next to the chat
One script line (w.js) sits on Crisp, Intercom, Tidio and known widgets. On Crisp, the sentence is also shown once in the conversation.
- 3
Re-scan the homepage
Clairia should appear in the findings. This is not a certification: it confirms the script is on the page.
- 4
Let the log run
Each page load with the script is dated. It is not proof that the chat was opened.
Frequent questions
- Who must show the notice: the site or the chat vendor?
- The visitor is talking to your site. The vendor (Crisp, Intercom, Tidio…) provides the tool. The site must inform, at the first interaction.
- Is a notice in the terms or legal notice enough?
- No. Too late and too easy to miss during the chat. Article 50 requires clear information at the latest at the first interaction.
- How do you prove the notice was shown?
- A useful file: a register (tool, vendor, use), a dated log of script loads, homepage scans. A /100 score is not proof.
General information, not legal advice.
Official reference: European Commission Article 50 guidelines ↗