AI ACT GUIDE
Updated 5 October 2026 · 6 min read
Proving AI transparency: what an inspector may ask for
A visible notice is not enough. The useful file is a register, a display log, and dated scans — not a legal opinion.
Article 50 of Regulation (EU) 2024/1689 requires users to be informed. If an authority asks, the point is not a score: it is showing what was displayed, when, and for which system.
Three practical pieces: a register of AI systems (tool, vendor, use); a dated log of displayed notices, with no visitor personal data; dated scans of the homepage and linked legal pages.
A one-off PDF left in a folder helps little. Useful proof is continuous: each day the notice is shown, the counter increases. That is a compliance log, not a single audit.
Clairia builds this file from the scan, the widget and the register. It helps with compliance — it is not legal advice or a certification.
A weekly crawl or a PDF is not proof on every chat open
Article 50(1) has applied since 2 August 2026. A one-off PDF or a weekly external homepage crawl captures one moment: it does not show what a visitor saw each time they opened the chat, on another URL, or with a second widget. Potential risk in an inspection if your file is only that snapshot.
Clairia logs each real chat open, works across Crisp, Intercom or custom widgets on the same site, shows a clear notice at the first interaction, and offers a free homepage scan — help documenting, not guaranteed compliance. Start with the free scan before relying on a PDF or weekly rescan alone.
The path, in order
- 1
Scan the homepage
Paste the URL. In under a minute you see whether a known chatbot is present, and whether a notice is visible. With no chatbot there is no /100 score.
- 2
Show the notice next to the chat
One script line (w.js) sits on Crisp, Intercom, Tidio and known widgets. On Crisp, the sentence is also shown once in the conversation.
- 3
Re-scan the homepage
Clairia should appear in the findings. This is not a certification: it confirms the script is on the page.
- 4
Let the log run
Each page load with the script is dated. It is not proof that the chat was opened.
Frequent questions
- Who must show the notice: the site or the chat vendor?
- The visitor is talking to your site. The vendor (Crisp, Intercom, Tidio…) provides the tool. The site must inform, at the first interaction.
- Is a notice in the terms or legal notice enough?
- No. Too late and too easy to miss during the chat. Article 50 requires clear information at the latest at the first interaction.
- How do you prove the notice was shown?
- A useful file: a register (tool, vendor, use), a dated log of script loads, homepage scans. A /100 score is not proof.
General information, not legal advice.
Official reference: European Commission Article 50 guidelines ↗