AI ACT GUIDE
Updated 27 August 2026 · 6 min read
PrestaShop: AI notice for chat and support
Tidio, Crisp or a custom module: the store informs the customer when the widget opens.
PrestaShop is still common in France. Chat often arrives via a module (Tidio, Crisp, an in-house agent). Article 50(1) applies to the merchant, not to PrestaShop SA, as soon as replies are not obviously human.
A notice in checkout terms does not count as the first chat interaction. Put a readable sentence on the widget, in the store language.
List the module in a register (tool, support use). A PrestaShop theme or page builder does not make the AI “obvious”.
Clairia scans the store homepage and detects known chat scripts. Help with compliance, not a certified PrestaShop module or legal advice.
The path, in order
- 1
Scan the homepage
Paste the URL. In under a minute you see whether a known chatbot is present, and whether a notice is visible. With no chatbot there is no /100 score.
- 2
Show the notice next to the chat
One script line (w.js) sits on Crisp, Intercom, Tidio and known widgets. On Crisp, the sentence is also shown once in the conversation.
- 3
Re-scan the homepage
Clairia should appear in the findings. This is not a certification: it confirms the script is on the page.
- 4
Let the log run
Each page load with the script is dated. It is not proof that the chat was opened.
Frequent questions
- Who must show the notice: the site or the chat vendor?
- The visitor is talking to your site. The vendor (Crisp, Intercom, Tidio…) provides the tool. The site must inform, at the first interaction.
- Is a notice in the terms or legal notice enough?
- No. Too late and too easy to miss during the chat. Article 50 requires clear information at the latest at the first interaction.
- How do you prove the notice was shown?
- A useful file: a register (tool, vendor, use), a dated log of script loads, homepage scans. A /100 score is not proof.
General information, not legal advice.
Official reference: European Commission Article 50 guidelines ↗