AI ACT GUIDE
Updated 27 August 2026 · 4 min read
PrestaShop: AI notice for chat and support
Tidio, Crisp or a custom module: the store informs the customer when the widget opens.
PrestaShop is still common in France. Chat often arrives via a module (Tidio, Crisp, an in-house agent). Article 50(1) applies to the merchant, not to PrestaShop SA, as soon as replies are not obviously human.
A notice in checkout terms does not count as the first chat interaction. Put a readable sentence on the widget, in the store language.
List the module in a register (tool, support use). A PrestaShop theme or page builder does not make the AI “obvious”.
Clairia scans the store homepage and detects known chat scripts. Help with compliance, not a certified PrestaShop module or legal advice.
General information, not legal advice.